The checklist to properly prepare your Airbnb apartment

In summary

Preparing your apartment for an Airbnb rental requires special attention to details. This checklist will help you create a clean, safe, and welcoming environment for your guests. Follow these steps to ensure everything is ready before their arrival.

Perform a thorough cleaning

Cleanliness is arguably the first criterion on which your guests will judge your accommodation upon arrival. An impeccable apartment will create a positive first impression and make your guests comfortable right from the start. As a host, offering a clean and well-maintained space guarantees favorable reviews and helps retain your travelers. Here’s how to proceed with in-depth cleaning before each reservation.

Wash the floors and surfaces

Start with a complete cleaning of the floors. Vacuum each room, whether it’s bedrooms, living room, bathroom, or kitchen. Then, use an appropriate product to wash the floors, especially in high-traffic areas like the entrance and hallway. A clean floor immediately reflects the attention you give to cleanliness.

Regarding surfaces, carefully clean the countertops, tables, and all flat surfaces such as shelves or dressers. These areas are often prone to dust or dirt buildup, especially in spaces like the kitchen or bathroom. Use disinfectant products to eliminate bacteria and ensure surfaces are dry and shiny.

Dust all furniture and shelves

Dust can quickly accumulate on furniture, shelves, and electronic devices, especially if the apartment is unused for a period. Take the time to dust each piece of furniture, particularly those often overlooked, such as high shelves or light fixtures. This also includes decorative objects, like frames, vases, or TVs, which should also be clean to avoid a neglected appearance.

Use a microfiber cloth to effectively catch dust and an anti-static product if needed. Also, wipe down windows, mirrors, and other glass surfaces for a shiny, spotless effect.

Clean appliances

Your guests’ appliances must be thoroughly clean. Deep clean the oven, cooktop, refrigerator, and microwave. Remove food residues, oil stains, and lingering odors. Don’t forget to check less-used appliances like the toaster or kettle to keep them spotless.

A clean appliance will not only be functional but will also prevent unpleasant surprises for your guests during use. If you leave a coffee machine accessible, ensure it is emptied and descaled regularly to serve quality coffee to your travelers.

Change linens and organize personal effects

The comfort of your guests will greatly depend on the quality of the linens you provide. Replace sheets and pillowcases after each reservation so that each new traveler benefits from a fresh and clean bed. The same applies for bath towels, which should be clean, soft, and available in sufficient quantity.

Make sure to tidy your personal belongings to leave no visible traces that could disrupt the stay. A well-organized storage space free of personal items will give your guests a better sense of comfort and privacy.

Empty trash bins before guest arrival

It is important not to forget to empty all trash bins in the apartment before your guests arrive, especially in the kitchen and bathroom. The smell of accumulated waste can leave a bad impression. Replace trash bags and ensure extra bags are available for your guests. Regularly taking out the trash maintains a fresh and clean space.

Protect your personal effects

One of Airbnb’s founding principles is mutual trust between hosts and travelers. However, it is important to take measures to protect your valuables. Whether it’s your jewelry, electronic devices, or other important personal objects, it’s essential to keep them safe to avoid any inconvenience. Here are some practical tips to ensure the security of your personal effects while welcoming guests with peace of mind.

Store valuables

Before guests arrive, ensure all your precious items are stored in a safe place. Jewelry, watches, phones, and other electronic gadgets are personal objects that could attract attention. To minimize risk, it’s best to hide them out of sight. Use a locked box or a dedicated space for your personal effects. If you have a basement or a secure attic, it can be an excellent storage spot for these objects during the rental period.

Use a safe for added security

If you have high-value items or sensitive documents (passports, property deeds, etc.), investing in a safe can be very effective. The safe should be large enough to contain your important objects and ideally be fixed to the wall or floor to prevent it from being moved. Place it in a discreet area of your apartment, such as a locked closet or a less-used room.

Modern safes feature digital code entry or biometric locks, offering an additional layer of security. This way, even trusted guests won’t be able to access your most valuable possessions, ensuring their safety from risk.

Lock certain cabinets or rooms

If your apartment has multiple rooms, you can reserve one solely for storing personal effects. Lock this room and keep the key with you. This prevents your guests from accidentally stumbling upon your private belongings. Moreover, this method offers a double advantage: you no longer need to organize all your items with each reservation, and you ensure your guests are not exposed to valuables during their stay.

Similarly, if you cannot reserve an entire room, consider locking certain cabinets containing sensitive items. Clearly indicate with a polite note, such as “Do not open,” that these spaces are for personal use. This clarifies expectations while maintaining a friendly atmosphere.

Depersonalize the space while keeping the essentials

The idea is to protect your valuables while allowing your guests to feel comfortable in a neutral space. Store personal objects such as family photos, administrative documents, or anything private. Depersonalizing the space will help your guests feel freer to use the apartment without feeling like they are invading your privacy.

Leave space for guests

One of the key elements for your guests to feel comfortable in your Airbnb accommodation is to offer them enough space to settle in. A guest who feels well received will have a more enjoyable experience and be more inclined to leave positive feedback. To do this, it is important to provide enough space for them to store their belongings, both in the bedroom and in other common areas. Here are some tips for organizing your apartment to leave free space for your travelers.

Clear hangers in closets

Nothing is worse for a guest than not having enough space to hang their clothes! Make sure to free several hangers in the closets so your guests can store their clothes without clutter. Even if you have a small wardrobe, try to free up a part so they can at least hang the clothes they want to keep neat and wrinkle-free.

If space is limited, consider removing some of your clothes and storing them elsewhere during the rental. This allows your guests to enjoy a storage space without being cluttered by your personal belongings.

Clear a shelf in the bathroom

The bathroom is a space where guests often need to place their toiletries and personal products. Clear a shelf or workspace on the countertop so they can put their products (toothbrush, shampoo, toiletry bag, etc.).

You can also add small baskets or containers for organizing their belongings. This prevents everything from being scattered and gives the bathroom a more tidy appearance. If you have a vanity cabinet, ensure it’s not fully filled so your guests can store their personal effects there.

Leave empty space in the refrigerator

One advantage of renting an Airbnb over a hotel is the possibility for guests to cook themselves. To facilitate their stay, ensure the refrigerator is not completely filled. Remove food items you don’t use often and leave enough space for your guests to store their own groceries, especially perishable items.

Also leave a few shelves empty in your kitchen cabinets so they can organize dry goods or other products they’ve purchased. A well-organized and tidy kitchen improves their comfort and allows them to feel at home, while making it easier for them to access everything needed during their stay.

Organize other storage spaces

If your accommodation has extra storage space (such as a chest of drawers or a desk), make sure to clear some drawers for your guests to store their belongings. The ability to unpack part of their luggage will help them feel more at ease and less transient. It also shows you’ve considered their comfort by providing a functional and organized living space.

Provide basic consumables

Offering your guests a certain comfort and essential products is a way to guarantee their satisfaction. It allows them to feel welcomed and cared for from their arrival. While this may seem obvious, providing basic consumables is often highly appreciated, especially for short stays. Here’s how to prepare your apartment ensuring everything is within reach for your guests.

Soap and shampoo in the bathroom

One of the first things your guests will check upon arrival is the bathroom. Make sure there is soap for hands, shampoo, and possibly conditioner. Offering basic products in the bathroom shows that you are attentive to your guests’ needs.

Choose quality products and, if possible, opt for refills rather than disposable items to reduce waste. You can go further by offering small accessories like shower gel or moisturizing lotion. These small details can make a big difference in your guests’ perception and make them feel in a well-maintained space.

Coffee and tea with a coffee maker available

Many travelers appreciate being able to make coffee or tea upon arrival. To do this, ensure a coffee maker is available, along with coffee and tea. Offer different types of coffee (ground coffee, pods) and tea to suit various tastes.

If you have a Nespresso-type machine or a kettle for tea, leave some pods or sachets available. Don’t forget to add sugar, and maybe milk or powdered milk capsules. A small welcome tray with these items placed in the kitchen or living room will add a warm, personalized touch to your apartment.

Enough toilet paper and paper towels

It is essential that your guests never run out of toilet paper. Make sure to leave sufficient quantities, especially if you host multiple people or have guests staying for several nights. Place a few extra rolls visibly in the bathroom so your guests don’t have to search for them. Similarly, leave paper towels in the kitchen so they can easily wipe surfaces and clean after meals.

In addition to toilet paper, consider providing extra trash bags and cleaning wipes or products so your guests can keep the space clean during their stay. These small gestures make their daily life easier and show you’ve thought of their comfort down to the details.

Basic cooking products: oil, salt, pepper

Even for a short stay, your guests will appreciate finding some basic cooking ingredients. Ensure there is oil for cooking, as well as salt and pepper. These items are often forgotten during shopping, especially for short-term visitors, but are essential for preparing simple meals.

You can also add extra spices or basic items like sugar or coffee filters. These small details will help your guests cook easily without having to buy items they’ll only use temporarily.

Bonus: other useful consumables

Consider providing additional consumables such as dish soap, a new sponge, or tablets for a dishwasher if you have one. This will help your guests clean after their meals and keep the apartment in good condition during their stay. Similarly, clean dishcloths and paper towels can be useful for their daily needs.

Check safety

Safety of your guests should always be a priority when renting your apartment on Airbnb. As a responsible host, you must ensure that all necessary safety measures are in place to prevent accidents or potential incidents. Not only does this guarantee your travelers’ well-being, but it can also prevent claims or legal situations. Here are the essential steps to ensure your accommodation is secure.

Test smoke and carbon monoxide detectors

smoke and carbon monoxide detectors are essential devices for your guests’ safety. These devices help prevent dangers related to fires or gas leaks by triggering an alarm that alerts occupants in case of danger. Ensure these detectors are well installed in key areas of your home, such as the kitchen, bedrooms, and hallways.

It is crucial to test these detectors regularly to ensure proper functioning. Change batteries at least once a year or when the device emits a beeping sound indicating low battery. For added safety, consider models with long-lasting batteries or connected detectors that send alerts in case of malfunction.

Install a fire extinguisher in the kitchen

The kitchen is one of the most at-risk rooms for household fires, so it is essential to install a fire extinguisher. Choose a model suitable for small domestic fires, such as grease or electrical fires. Place the extinguisher in an easily accessible spot, near the kitchen but away from direct heat zones to prevent it from becoming difficult to reach in emergencies.

Explain to your guests, in the welcome booklet, where the extinguisher is located and how to use it if needed. A well-placed, operational extinguisher can make the difference between a minor incident and a serious fire. Regularly check the expiration date to ensure it is still functional.

Verify doors and windows security

To ensure your guests’ physical safety, check that all doors and windows in your property close securely. An improperly locked front door or a window that doesn’t lock properly can pose a risk not only to your guests but also to your property.

Test each door and window to ensure there are no issues with locks or closures. If a lock is faulty, have it repaired or replaced immediately. For added peace of mind, consider installing additional locks or anti-break-in devices on main doors and accessible windows from outside.

Make sure your guests know how to use the locks and where to find the security keys. If you have windows that must remain locked for safety reasons, clearly specify this to travelers. A well-secured property not only reassures your guests but also protects your property from intrusions.

Add other security devices if necessary

If your accommodation is in a high-risk area or if you want to enhance security, consider installing additional devices such as an alarm system or security cameras to monitor entries. Cameras can be particularly useful for supervising the property exterior, but ensure to respect guests’ privacy by never placing cameras inside.

Provide a welcome booklet

The welcome booklet is an essential tool to offer your guests a smooth and enjoyable experience. Not only does it help them quickly familiarize themselves with your property, but it also allows them to better enjoy their stay by discovering local good addresses. This well-designed guide should contain all necessary information so your guests can feel comfortable and avoid confusion over equipment use or rules to follow.

Here’s how to structure and enrich your welcome booklet to meet all guest expectations.

Add instructions for household appliances

One of the first sections to include in your welcome booklet is dedicated to the electrical appliances in your property. Even if your guests are familiar with these devices, it’s always helpful to provide clear and simple instructions to avoid mishandling.

Explain how to use essential items such as:

• The coffee machine: specify whether you use pods or ground coffee and show how to brew a coffee.
• The oven and cooktop: detail the settings needed for safe use.
• The washing machine and dryer: provide tips for selecting the appropriate cycle and indicate where to find laundry products.
• Heating and air conditioning: show how to adjust the temperature for optimal comfort.

By offering clear instructions, you will avoid frustration and repeated questions from your guests. Including images or diagrams can make everything more understandable and intuitive.

Include recommendations for restaurants and local activities

To make their stay even more enjoyable, your guests will appreciate recommendations for nearby restaurants, cafes, and activities. Create a section in your welcome booklet dedicated to the best local addresses, with suggestions for all tastes. Be sure to include information on:

• Local restaurants: mention varied establishments in terms of budget and cuisine types (gourmet restaurants, bistros, pizzerias, etc.).
• Bars and cafes: suggest places to relax, have a coffee, or enjoy a drink in the evening.
• Cultural and leisure activities: museums, parks, sports centers, cinemas, or upcoming local events.
• Shopping and markets: if your neighborhood has boutiques or markets, list them for an authentic regional experience.

Also specify transportation options to reach these places (bus, metro, nearby parking). These recommendations will give your guests a local flavor during their stay and help them discover must-see spots in your area.

Specify house rules to avoid confusion

A crucial part of your welcome booklet concerns house rules. These details should be clearly explained to prevent misunderstandings or issues during the stay. They help your guests respect the rules and contribute to good relations with neighbors.

Some rules to include:

• Quiet hours: specify times when noise should be minimized, especially in apartments within buildings with close neighbors.
• Smoking policy: indicate whether smoking is prohibited indoors and if there is an outdoor designated area for smokers.
• Pets: state whether pets are allowed or not. If permitted, specify conditions for hosting them.
• Usage of common areas: if your property has shared spaces (garden, pool, parking), specify rules for their use (hours, cleanliness, etc.).
• Check-in/check-out instructions: remind guests of arrival and departure times, procedures to follow, and key management.

Clear and concise rules will prevent misunderstandings and ensure a harmonious stay. Use a welcoming tone so guests understand these rules without feeling restricted.

Practical information: a bonus for your guests

You can also add additional practical information to facilitate your guests’ stay. This includes:

• Emergency numbers: police, fire brigade, nearest hospital contact details.
• Wi-Fi and multimedia: Wi-Fi password and instructions for using the TV, internet box, or connected speaker.
• Public transport: bus or metro lines, nearby taxis, and ride-sharing services like Uber or Bolt.
• Supermarkets and shops: locations of local stores, pharmacies, bakeries, etc.

Format and accessibility

To ensure your welcome booklet is truly useful, it must be easy to consult. You can opt for a paper version, placed on the entry table or in the living room, or a digital version in PDF sent to your guests before arrival or accessible via a QR code. A digital version also allows faster updates and remote sharing.

Offer a small gesture

Offering a small gesture to your guests upon arrival is a simple yet very effective way to make a good impression and leave a positive memory. As a host, these small acts demonstrate that you took the time to prepare their arrival and care about their well-being. These gestures can be personalized based on your region or the nature of your guests’ stay. It adds a touch of hospitality that can turn a pleasant stay into a memorable experience, encouraging your guests to leave positive reviews and recommend your property.

Leave a personalized welcome message

A welcome message is a simple act but always appreciated. Write a warm note welcoming your guests to your property, showing that you are happy to host them. This message can be brief but personal, including their first names, for example, or wishing them to enjoy certain local activities you mentioned in your welcome booklet.

You can also include tips or practical information in this note, such as restaurant recommendations for their first evening or instructions on how to use specific equipment. A small kind message can immediately put your guests at ease and show that you care about their comfort.

Offer chocolates or local products

Besides the welcome message, giving a small gift to your guests can touch them even more. Chocolates are a classic but effective gesture. They are easy to find, prepare, and generally appreciated by nearly everyone. You can leave them on the living room table or on the bed to surprise your guests upon arrival.

To make this gesture more unique, choose local products typical of your region. It could be a jar of artisanal honey, homemade jams, cookies, or even a regional bottle of wine or fruit juice. Not only will your guests be delighted to discover a product they might not have known otherwise, but it also enhances the immersive experience of their stay in your city or region.

Tailor the gesture to the occasion or season

If your guests are staying for a special occasion such as a birthday, honeymoon, or romantic getaway, tailoring your gesture to this event can truly impress them. For example, a bottle of champagne or a small decorative item for the occasion can make their stay even more memorable.

Similarly, consider adjusting your small gestures according to the seasons. In winter, a hot beverage like hot chocolate or tea with some treats could be a great idea. In summer, fresh local fruits or a refreshing drink would be perfectly suitable.

Focus on eco-friendly gestures

More and more travelers are sensitive to environmental issues. If you want to score points with eco-conscious guests, consider offering gifts that respect the environment. This can include bulk products, reusable bags, handmade and biodegradable soaps, or products derived from organic farming.

You can also add a green touch by offering a potted plant or a seed kit. These small ethical acts show that you share sustainable values, which can strengthen connection with your guests while aligning with an environmentally respectful philosophy.

Create a unique welcome experience

Beyond objects or treats, consider offering a welcoming experience to your guests. For example, if you live in a touristy area, offer them a coupon for a guided tour, a visit to a local museum, or a small map with a walking route in the neighborhood. You could even include a personalized itinerary map that allows them to discover the city or local attractions.

Organize key management

One of the most important steps to ensure a stress-free arrival is to organize the key handover. Proper management of this aspect contributes to a positive first impression and helps guests feel immediately at ease. Whether you are present or not to welcome your travelers, there are several solutions to facilitate key exchange, depending on your availability and guests’ preferences. Here are some practical tips for effective and smooth key management.

Hand over keys in person

If you can be present upon your guests’ arrival, handing over the keys in person is always a good option. It allows for immediate human contact, a quick tour of the apartment, explaining the operation of equipment live, and answering any immediate questions.

This method is ideal if you want to offer a more personalized and warm welcome, especially if your guests are unfamiliar with the area. You can take the opportunity to give tips on restaurants, activities, and transportation. However, this approach requires good coordination with your guests regarding their arrival time, and flexibility is important since delays can occur depending on flight or transport schedules.

Use a secure key box

If you are not available to host your guests or if their arrival times are uncertain, installing a secure key box is an ideal solution. These boxes, usually fixed near the front door, allow guests to retrieve their keys at their convenience using a code that you provide beforehand. This system is not only practical for busy hosts but is also appreciated by travelers who can arrive whenever they want without pressure.

For security, it’s crucial to change the code on the key box after each stay. This guarantees that only new guests have access to your property. Choose a high-quality, sturdy box that’s difficult to force open to avoid any theft risks.

Consider a connected lock

Another technological option to simplify key handover is to use a smart lock. These digital locks allow remote entry via an app or by providing a temporary access code to guests. Connected locks offer great flexibility and can be easily managed from any device, enabling you to give access without being physically present.

One advantage is that you can create unique codes for each stay, ensuring maximum security. Additionally, you can monitor arrivals and departures by receiving notifications when someone enters, which can enhance security.

Plan an alternative for unexpected issues

Even if you’ve organized the key handover well, unexpected events can happen, such as significant delays, a technical problem with the key box, or forgetting the code. To avoid inconvenience, always have a backup solution. For example, leave a second key with a trusted neighbor or a local concierge who can intervene in an emergency.

If you use a concierge service, ensure they are available to answer last-minute questions or manage late arrivals. Seamless organization on this point will prevent many hassles for your guests, especially after a long journey.

Communicate clearly with your guests

Regardless of the method you choose for key handover, clear communication with your guests before their arrival is essential. Provide all the necessary information via message or email a few days before they arrive. The information should include:

• The exact address of the property
• Detailed instructions for retrieving the keys (location of the key box, code, etc.)
• How the smart lock operates or the time for in-person key handover
• Instructions for check-out and returning keys at the end of the stay

Clear communication will prevent misunderstandings and make their arrival smoother.

Conclusion